Refund policy

Return & Refund Policy

Last updated: September 25, 2026

At KorPick, we want you to shop with confidence. We accept returns for eligible products within 14 days of delivery, including change-of-mind returns. Please read the following policy before placing your order.

1. 14-Day Return Policy

You may request a return within 14 days of receiving your order.

Returns are accepted for eligible products, including products that are not defective, subject to the exceptions described below.

To request a return, please notify KorPick within 14 days of delivery. After notifying us, you must send the product back within a further 14 days, unless applicable law provides otherwise.

For change-of-mind returns, products must be in their original condition, with their original accessories and tags where applicable. Customers may inspect products as they would in a physical store. Any reduction in value resulting from excessive handling may be deducted where permitted by law.

These conditions do not limit your statutory rights concerning defective, damaged or incorrectly supplied products.

2. How to Request a Return

Please contact KorPick through our Contact page:

https://getkorpick.com/pages/contact

Include your order number, the product you wish to return and the reason for the return.

For damaged, defective or incorrect products, please also provide photographs showing the issue, where possible.

We will provide return instructions and the appropriate return address. Please contact us before sending a product back so we can provide the correct instructions. This requirement does not restrict your statutory cancellation rights.

Returns must be sent by mail or an appropriate parcel delivery service.

3. Return Shipping Costs

Change-of-mind returns

Customers are responsible for the direct cost of return shipping, provided this responsibility was disclosed before purchase.

Because KorPick ships internationally from South Korea, return shipping costs vary depending on the destination, package weight and shipping carrier.

For eligible EU and UK cancellations, KorPick will refund the original standard outbound delivery charge where required by law. Additional costs for premium or express delivery are generally not refundable unless required by applicable law.

For other destinations, original shipping charges are refundable where required by applicable law or expressly agreed by KorPick.

Damaged, defective or incorrect products

If a product is damaged, defective or incorrectly supplied, KorPick will cover the applicable return shipping costs in accordance with your statutory rights.

Please contact us before arranging return shipping so that we can provide appropriate instructions.

4. Product Condition

For change-of-mind returns, we accept eligible products that are new and in their original condition, subject to applicable statutory inspection rights.

Products should be returned with their original packaging, accessories and tags where reasonably possible.

Products that have been damaged through misuse or handling beyond what is necessary to inspect them may be subject to a reduction in the refund where permitted by law.

These requirements do not restrict your legal rights concerning defective or incorrectly supplied products.

5. Handmade, Made-to-Order and Custom-Sourced Products

KorPick offers handmade products, made-to-order items and a custom sourcing service.

Products that are genuinely personalized or manufactured according to a customer's individual specifications may be excluded from change-of-mind returns where permitted by applicable law.

A product is not automatically excluded from returns simply because it is handmade, manufactured after an order is placed or sourced specifically for a customer.

Any applicable return restrictions will be disclosed before purchase.

Your statutory rights concerning defective, damaged or incorrectly supplied products remain unaffected.

6. Cosmetics and Personal Care Products

Eligible unopened cosmetics and personal care products may be returned within 14 days of delivery.

Sealed products that are unsuitable for return due to health protection or hygiene reasons may be excluded from change-of-mind returns if their seals have been broken after delivery, where permitted by applicable law.

This exclusion does not affect statutory rights concerning defective, damaged or incorrectly supplied products.

7. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

Provide your order number, a description of the issue and photographs where available.

We will review your request and provide an appropriate remedy, such as a replacement, repair, price reduction or refund, in accordance with applicable law.

KorPick will cover applicable return shipping costs for defective, damaged or incorrectly supplied products.

8. Exchanges

Exchanges are accepted for eligible products, subject to product availability and applicable consumer rights.

Please contact us within 14 days of delivery to request a change-of-mind exchange.

For change-of-mind exchanges, customers are responsible for return shipping and any applicable additional delivery costs, where permitted by law.

For defective, damaged or incorrectly supplied products, KorPick will cover applicable shipping costs for the required remedy.

If the requested replacement is unavailable, we will discuss alternative options, including a refund where applicable.

9. Refunds and Processing Time

For eligible statutory cancellations, refunds will be processed within 14 days of receiving your cancellation notice, as required by applicable law.

Where permitted by law, we may withhold the refund until we receive the returned product or you provide evidence that it has been sent back, whichever occurs first.

For other approved returns, refunds will be processed within 14 days of receiving the returned product or acceptable proof of return, as applicable.

Refunds will be issued to the original payment method unless otherwise agreed or required by law.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

KorPick does not charge a restocking fee.

Where required by law, refunds will include the original standard delivery charge.

10. International Orders and Customs

Customers may be responsible for import duties, taxes and customs charges imposed by their destination country.

Refunds of import duties or taxes already paid to customs authorities depend on the applicable laws and procedures of the destination country.

Please contact us before returning an international order to obtain the correct return instructions.

11. Statutory Consumer Rights

Customers in the European Union, the United Kingdom and other jurisdictions may have mandatory cancellation, return and warranty rights.

For eligible EU and UK online purchases, customers generally have 14 days after delivery to notify us of their decision to cancel, followed by a further 14 days to return the goods.

Any exclusions or restrictions in this policy apply only where permitted by applicable law.

Nothing in this policy excludes or limits your statutory consumer rights.

12. Contact Us

For questions about returns, refunds or exchanges, please contact KorPick: